This Privacy Policy describes how Feel Good Look Good Health collects, uses, stores, and protects information obtained from visitors and patients who use our website at feelgoodlookgoodhealth.com and our telehealth services.
By using our website or booking a consultation, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our website or services.
This policy applies to all information collected through our website, online forms, virtual consultations, and any related communications.
1. Information We Collect
We collect different types of information depending on how you interact with our website and services. The information we collect falls into two main categories.
1.1 Personal Information You Provide
When you use our website, book an appointment, fill out a contact form, or communicate with us, you may provide personal information including:
- Full name and date of birth
- Email address and phone number
- Mailing address
- Health history and medical information provided during consultations
- Insurance information (where applicable)
- Payment information (processed through secure third-party payment processors)
- Any other information you voluntarily submit through our website or intake forms
1.2 Information Collected Automatically
When you visit our website, certain information is collected automatically through cookies and standard web technologies. This may include:
- IP address and general geographic location
- Browser type and version
- Device type and operating system
- Pages visited and time spent on each page
- Referring website or search engine
- Date and time of your visit
2. Health Information and HIPAA Compliance
Feel Good Look Good Health operates as a healthcare services provider and is subject to the Health Insurance Portability and Accountability Act (HIPAA). We take our obligations under HIPAA seriously and maintain appropriate safeguards to protect your health information.
2.1 Protected Health Information (PHI)
Any health-related information you share with us during a consultation or through our intake forms is considered Protected Health Information (PHI) under HIPAA. This includes:
- Medical history and current health conditions
- Treatment information and care plans
- Prescription details
- Lab results or health assessments
- Any other information that identifies you and relates to your health
2.2 How We Use Your Health Information
We use your health information only for the following purposes:
- To provide telehealth consultations and healthcare services
- To create and manage your treatment plan
- To send prescriptions to your designated pharmacy
- To communicate with you about your care and follow-up appointments
- To comply with legal and regulatory obligations
- To coordinate care between providers when necessary and with your authorization
2.3 Minimum Necessary Standard
We follow the HIPAA minimum necessary standard, which means we access, use, and disclose only the minimum amount of health information needed to accomplish the intended purpose. Providers and staff access patient records only as required for their specific role in your care.
3. How We Use Your Information
We use the information we collect for specific, legitimate purposes. We do not use your information for purposes beyond what is described here without your consent.
3.1 To Provide and Manage Our Services
- Process appointment bookings and manage your patient record
- Conduct virtual consultations and deliver telehealth services
- Issue prescriptions and coordinate with pharmacies
- Provide follow-up care and ongoing treatment support
- Respond to your questions and communications
3.2 To Operate and Improve Our Website
- Ensure our website functions correctly across devices and browsers
- Analyze how visitors use our website to improve the user experience
- Identify and fix technical errors or security issues
- Monitor website traffic and performance
3.3 For Legal and Compliance Purposes
- Comply with applicable federal and Florida state laws and regulations
- Respond to lawful requests from regulatory authorities
- Maintain records as required by healthcare regulations
- Enforce our Terms and Conditions where necessary
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your browsing experience and understand how our website is used. This section explains what cookies are and how we use them.
4.1 What Are Cookies
Cookies are small text files that are placed on your device when you visit a website. They allow the website to recognize your device and remember certain information about your visit. Cookies do not contain personally identifiable information on their own.
4.2 Types of Cookies We Use
| Cookie Type | Purpose | Can Be Disabled |
| Essential | Required for the website to function. Cannot be switched off. | No, required for basic functionality. |
| Analytics | Help us understand how visitors interact with our website (e.g., Google Analytics). | Yes, you may opt out through your browser settings. |
| Functional | Remember your preferences and settings during your visit. | Yes, disabling may affect website functionality. |
4.3 Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect the functionality of our website. Instructions for managing cookies are available in your browser’s help section.
We do not respond to Do Not Track (DNT) browser signals at this time, as there is no consistent industry standard for interpreting them.
5. How We Share Your Information
We do not sell, rent, or trade your personal or health information to third parties. We share information only in the limited circumstances described below.
5.1 Healthcare Providers and Staff
Information is shared among licensed providers and administrative staff within our practice on a need-to-know basis. All staff are bound by confidentiality obligations and receive training on privacy and data protection.
5.2 Pharmacies and Healthcare Partners
When a prescription is issued, we share the necessary prescription information with your designated pharmacy. This is done only as required to fulfill your treatment plan and with your knowledge.
5.3 Third-Party Service Providers
We work with trusted third-party vendors who assist us in operating our website and delivering our services. These include:
- Telehealth platform providers for secure video consultations
- Payment processors for billing (we do not store credit card information directly)
- Email and communication service providers
- Website analytics providers such as Google Analytics
- Electronic health record and practice management software
All third-party service providers are required to handle your information in accordance with applicable privacy laws. Where required by HIPAA, we enter into Business Associate Agreements (BAAs) with vendors who handle Protected Health Information.
5.4 Legal Requirements
We may disclose information when required to do so by law, including in response to a court order, subpoena, or lawful request from a government authority. We will notify you of such requests to the extent permitted by law.
5.5 Business Transfers
In the event of a merger, acquisition, or sale of all or part of our business, patient records and personal information may be transferred to the acquiring entity. Any such transfer will be conducted in compliance with applicable healthcare privacy laws, and patients will be notified as required.
6. Data Security
We take the security of your personal and health information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, disclosure, alteration, or destruction.
6.1 Security Measures
- Secure Sockets Layer (SSL) encryption on all website pages
- HIPAA-compliant video consultation platform with end-to-end encryption
- Access controls limiting staff access to patient information based on role
- Regular security assessments and vulnerability monitoring
- Secure, encrypted storage of patient records
- Employee training on data privacy and security practices
6.2 Data Breach Response
In the event of a data breach that affects your personal or health information, we will notify affected individuals and relevant authorities as required by HIPAA and applicable state law. Notification will be provided within the timeframes specified by law.
6.3 Limitations
While we take reasonable steps to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.
7. Your Rights Regarding Your Information
Depending on your location and the type of information involved, you may have certain rights regarding your personal and health information.
7.1 Rights Under HIPAA
As a patient, you have the following rights regarding your Protected Health Information:
- Right to access and receive a copy of your health records
- Right to request corrections to inaccurate or incomplete health information
- Right to request restrictions on how we use or disclose your health information
- Right to request an accounting of disclosures of your health information
- Right to receive communications through alternative means or at alternative locations
- Right to receive a copy of our Notice of Privacy Practices
7.2 General Privacy Rights
Regarding personal information collected through our website, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate personal information
- Request deletion of personal information, subject to legal retention requirements
- Opt out of non-essential communications such as marketing emails
- Withdraw consent for data processing where consent is the legal basis
8. Third-Party Links and External Websites
Our website may contain links to external websites, social media platforms, or third-party resources. These links are provided for convenience and informational purposes only.
We do not control the content or privacy practices of external websites and are not responsible for how they collect or handle your information. We encourage you to review the privacy policy of any external website you visit before providing any personal information.