These Terms and Conditions govern your use of the Feel Good Look Good Health website and telehealth services. By accessing our website or booking a consultation, you confirm that you have read and agree to these terms. If you do not agree, please do not use our services.
1. Acceptance of Terms
By using our website or booking a consultation, you confirm that you are at least 18 years of age, that you are legally capable of entering into a binding agreement, and that you accept these Terms in full.
If you are accessing our services on behalf of another individual, you confirm that you have the authority to accept these Terms on their behalf and that the individual consents to receiving telehealth services through our platform.
Your continued use of our website or services after any updates to these Terms constitutes acceptance of the revised version. We recommend reviewing this page periodically.
2. Telehealth Services
Feel Good Look Good Health provides virtual healthcare consultations and wellness services through a secure, HIPAA-compliant telehealth platform. Our services are available to patients located in the state of Florida at the time of their consultation.
Our services currently include:
- Virtual consultations with licensed Florida healthcare providers
- Weight loss programs and GLP-1 therapy management
- Hormone therapy consultations and ongoing care
- Wellness optimization and preventive health plans
- Prescription management and pharmacy coordination
All providers on our platform hold current Florida medical licenses and are authorized to prescribe medication within the state. Telehealth consultations are conducted via secure video technology and are subject to the same standard of professional care as in-person visits.
3. No Emergency Medical Care
| 🚨 Important Emergency Notice: Feel Good Look Good Health does not provide emergency medical services. Our telehealth platform is not designed or equipped to handle medical emergencies. If you are experiencing a medical emergency, call 911 immediately or go to your nearest emergency room. |
Our services are intended for non-emergency healthcare needs, routine consultations, ongoing treatment management, and wellness support. We are not a substitute for emergency care, urgent care facilities, or in-person medical treatment when those services are clinically necessary.
If during a consultation a provider determines that your condition requires emergency or in-person care, they will advise you accordingly. In such cases, the consultation may be concluded and you will be directed to seek appropriate care.
Do not delay seeking emergency treatment because of any information or consultation obtained through our platform.
4. User Responsibilities
By using our services, you agree to the following responsibilities:
Accurate Information
You agree to provide accurate, complete, and current information in all health intake forms, contact forms, and communications with our providers. Providing false or misleading health information may affect the quality of care you receive and may result in termination of your access to our services.
Appropriate Use
You agree to use our website and services only for lawful purposes and in a manner consistent with these Terms. You must not attempt to misuse, disrupt, or gain unauthorized access to any part of our platform.
Technology Requirements
You are responsible for ensuring that you have a compatible device, a stable internet connection, and a private and appropriate environment for your virtual consultations. Technical issues on your end that prevent a consultation from proceeding may result in a missed appointment.
Prescription and Treatment Compliance
You agree to follow the treatment guidance provided by your provider and to notify us of any adverse reactions, changes in your health, or concerns about your treatment plan. Prescriptions issued through our platform are for your personal use only and must not be shared.
Age Requirement
You must be 18 years of age or older to use our services independently. Minors may only receive services with the express consent of a parent or legal guardian who accepts responsibility under these Terms.
5. Appointments and Communications
Booking and Cancellations
Appointments must be booked through our website or as directed by our team. If you need to cancel or reschedule, please do so at least 24 hours before your scheduled appointment time. Late cancellations or no-shows may be subject to a fee at our discretion.
Provider Availability
We make reasonable efforts to provide same-day and next-day appointment availability. However, we cannot guarantee provider availability at all times. Appointment times are subject to change in cases of provider unavailability, technical issues, or circumstances beyond our control.
Communication Channels
We may communicate with you by email, phone, or secure platform messaging regarding your appointments, care plans, and account. By booking a consultation, you consent to receiving these communications. You may opt out of non-essential communications at any time by contacting us.
Follow-Up Care
Follow-up appointments and ongoing care communications are part of your treatment plan where applicable. It is your responsibility to attend scheduled follow-up appointments and to communicate any changes in your health status to your provider in a timely manner.
6. Privacy and Data Protection
Your privacy is important to us. The collection, use, and protection of your personal and health information is governed by our Privacy Policy, which forms part of these Terms and is incorporated by reference.
By using our services, you consent to the collection and use of your information as described in our Privacy Policy, available at feelgoodlookgoodhealth.com/privacy-policy.
Key Points:
- We are HIPAA-compliant and handle all health information accordingly
- We do not sell your personal or health information to third parties
- All virtual consultations are conducted on a secure, encrypted platform
- You have rights regarding your Protected Health Information under HIPAA
- Our full Privacy Policy provides complete details on data handling practices
If you have questions about how your information is handled, please contact us directly or refer to our Privacy Policy for complete details.
7. Limitation of Liability
| ⚠️ Please Read This Section Carefully: This section limits our liability in certain circumstances. It does not affect your statutory rights as a patient under applicable healthcare law. |
Feel Good Look Good Health provides telehealth services through licensed healthcare professionals who exercise independent clinical judgment. We do not guarantee specific health outcomes as a result of using our services. Medical outcomes depend on many individual factors beyond our control.
To the fullest extent permitted by applicable law:
- We are not liable for any indirect, incidental, or consequential damages arising from your use of our website or services
- We are not liable for technical failures, interruptions, or delays in our platform that are beyond our reasonable control
- We are not responsible for the accuracy of information you provide, or for outcomes resulting from inaccurate or incomplete health information
- We are not liable for the actions of third-party service providers, including pharmacies, payment processors, or technology vendors
Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law. Our services are delivered by licensed healthcare professionals and we maintain appropriate professional liability coverage.
If you are dissatisfied with any aspect of our services, your primary remedy is to discontinue use and contact us to discuss your concerns.